How to hide the "Request Something" option from the service portal

[Saquib Mohammed]

I have a requirement to hide the "Request Something" option from the service portal based on some conditions.

Can you please let me know if there is a way to hide this option? I have attached the screenshot for reference.  Is there a property or widget which controls this? 

[James Chun · Accepted solution]

Hi @Saquib Mohammed,

You can remove the widget instance from the page via:

• From the page, select Control + right click on the page

• Select 'Page in Designer' menu from the above
• Hover on the 'Request something' widget/tile and select the rubbish icon to delete the widget from the page

You will notice that it will leave a big empty space there, if you wish for the other 2 widgets (knowledge base and get help) to take up the whole row, do the following:

• Select the 6 * 6 layout

• Drag and drop the layout right above the widgets

• Drag and drop the 2 widgets into the layout

• To delete the 4 * 4 * 4 columns, select one of the empty columns. At top left corner of the page, there is a breadcrumb (Container > Row > Column). Select the word 'Row' which would highlight the entire row of the layout. 

• Select the bin icon located at the top right corner of the page to delete the layout

Cheers

[Saquib Mohammed]

Thank you so much