How to Import knowledge articles with attachments??

[naveenmyana]

Hi Everyone,

I have to import 7000 knowledge articles from one servicenow instance to another servicenow instance with attachments, Please let me know the steps to achieve this one, I have seen a lot posts here but didn't find the right solution yet.

Thanks,

Naveen

[Chuck Tomasi]

This is an excellent question. I don't have any immediate thoughts on the attachments and images at this point. You would have to do some investigation to find out what format those images and attachments are in.(e.g. are they base64 encoded with the XML or separate?) 

My gut tells me that you can import these via XML import and process them. Do some testing. Reach out to professional services if this goes beyond your skill level.

[dvelloriy]

I think before importing we need to do mapping exercise. KB fields in HPSm are different, so i am not sure how easy it would be to map fields appropriately.

[Chuck Tomasi]

I agree. Start with understanding the source and target data, where things go, if any data massaging needs to be done, and so on. Once you understand what is needed, you can then dig in to any technical questions and details either here or with customer support.

[abhisheknirwan1]

Hi Dvelloriy,

Did you find the Solution for mapping the fields.

Thanks in advance

[dvelloriy]

Yes, you can do that using quick import. Go to knowledge table, right click the header and Import.

You will see an option to :

Create an Excel template file to enter data

Enter your data in this file and upload. This will take care of the mapping.

Thanks

David.