How to make sure that every person on the assignment group receives email notifications?

[Navaneeth1]

I have a flow that sends an email to the assignment group when a new record is created in a custom table that inherits from the incident table.

The email is only sent to a couple of users in the group and not all the users. Could someone please tell what should be in the send email's "To" section if the trigger is "New Record created" on the custom table?

Thank you!

[Dr Atul G- LNG]

Hi @Navaneeth1 

Greetings!!

Please check on group, include member is true or not.

[Navaneeth1]

@Dr Atul G- LNG ,

I did and it's on but it still does not send it to everyone. So this issue is only happening in the test instance. The people who are not receiving emails in the groups are people who have different email addresses in the dev and test instance. 
Their emails are updated to the latest valid emails in the test instance and the group information was transferred through group xml imports. I also transferred user_has_role xml from dev to test. I did not have to move the users xml as the users list was same on both just that the test had the actual, updated email addresses. 

Can you think of a reason why this is happening?

[Dr Atul G- LNG]

Hi @Navaneeth1 

Have a look here

https://www.servicenow.com/community/developer-forum/group-notification-not-working-for-only-one-mem...

https://www.servicenow.com/community/developer-forum/user-in-group-email-not-receiving-emails-from-s...

[SANDEEP28]

@Navaneeth1 Ideally if you are sending notification to group, then each member of that group will get notification. Follow below steps for troubleshooting

1) Check log entry is created in the system logs --> Emails 

2) Check Notification setting under Preference for users who are not receiving notification.  If  "Allow notification" is  disabled for users, then they will not get notification.

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