How to map requested by field to caller field for change request on Service Workspace operation

mania
Tera Contributor

‎01-18-2024 12:42 AM - edited ‎01-18-2024 12:42 AM

Hi,

I want to map requested by field to caller field for change request on Service Workspace operation i am able to map it through the below dictionary override but this is not working for service workspace operation, Can you pls suggest how to map requested by field to caller field list view of service workspace operation.

mania_4-1705567300514.png

mania_6-1705567318460.png

 

Thanks in Advance!

 

0 Helpfuls
  • 233 Views
2 REPLIES 2

mania
Tera Contributor
In response to rick5050

‎01-18-2024 03:01 AM - edited ‎01-18-2024 03:02 AM

@rick5050 

Thanks for your responding!

As you provided Business Rule is not working properly, Can you please provide exact code or else any alternative process to do that case?

 

Thanks!

Mania

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-18-2024 02:29 AM

Hi @mania 

 

Seems it is some OOTB and may be some disconnection in background. Logically it should work. Did you try in pdi with other field and try cache.do and check. Else log a Now Support Case.

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls