How to migrate 200 catalog items from one instance to another instace?
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06-03-2025 10:46 PM
Hi All,
what is order of steps to migrate catalog items from one instance to another instance?
we need to migrate 200 catalog items
Thank you,
Shabbir Shaik
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06-03-2025 10:49 PM
Hi @shabbir5
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06-10-2025 10:22 PM
catalog items, it's variables etc are captured in update set
why not use that feature?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-10-2025 11:01 PM
1. Identify Catalog Items to Migrate
Create a list of all 200 catalog items and their sys_ids.
Identify associated components:
Variables and Variable Sets
Record Producers
Workflows / Flow Designer Flows
UI Policies, Client Scripts, Business Rules
Catalog UI Policies, Catalog Client Scripts
Script Includes, ACLs
Catalog Categories
2. Choose a Migration Method
Preferred methods:
Update Sets (for most configurations)
Application Scope (if the items are part of a custom scoped app)
Export & Import XML (for selective components)
3. Use Update Sets (Recommended for Standard Migration)
Go to the source instance.
Create a new Update Set.
Open each Catalog Item and select "Add to Update Set".
This will include the record and its associated variable sets.
For variables not automatically captured:
Use “Related Links → Add to Update Set” on variable sets.
Repeat for associated UI Policies, Client Scripts, etc.
4. Include Supporting Components
Ensure you also include:
Flows (if using Flow Designer)
Record Producers
Variable Sets (manually if needed)
Categories (optional but useful for correct catalog placement)
Please mark correct/helpful if this helps you!
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06-12-2025 02:40 AM
Hi @shabbir5,
Migrating 200 catalog items in ServiceNow can seem daunting, but it’s easier with the right prep. Make sure the target instance has the needed fields, categories, and permissions.
Import Sets or Update Sets can help move the data, though with this volume, expect some manual effort to ensure everything maps correctly.
For more complex needs — like preserving traceability, migrating with no downtime, or handling delta changes — you may consider a ServiceNow Partner and an enterprise -grade tool, OpsHub Migration Manager (OMM) that allows you to migrate without stopping business even for a day.
Hope it helps!
