How to migrate 200 catalog items from one instance to another instace?

[shabbir5]

Hi All,

what is order of steps to migrate catalog items from one instance to another instance?

we need to migrate 200 catalog items 

Thank you,

Shabbir Shaik

[fzm]

To migrate 200 catalog items between ServiceNow instances, follow these steps:

1. Update Sets – Capture catalog items, variables, flows, etc. Be sure to include dependencies.

2. Export/Import XML – Use this for anything missed by update sets.

3. Check Dependencies – Migrate variable sets, scripts, workflows first.

4. Test – Verify each item works in the target instance.

5. Backup – Keep XML exports as a backup.

Break the work into smaller batches if needed. Let me know if it's scoped or global!

[susan234spe]

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@shabbir5 dog whistlingswrote:

Hi All,

what is order of steps to migrate catalog items from one instance to another instance?

we need to migrate 200 catalog items 

Thank you,

Shabbir Shaik

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Migrating 200 ServiceNow catalog items primarily involves **Update Sets** due to complex dependencies. First, during **planning and preparation**, meticulously identify all related components for each item, including variables, UI policies, client scripts, and associated workflows or flows. Then, create and logically sequence your **Update Sets** (e.g., foundational components first, then core items, then workflows) on the source instance, ensuring all related records are captured. On the target instance, **retrieve, preview, and commit these Update Sets in the correct order**, carefully resolving any skipped records or collisions. Finally, thoroughly **validate and test** the migrated items, including end-to-end user testing and checking for correct permissions and reference data, to ensure full functionality.