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01-29-2025 04:18 AM
I need to prevent users from being able to create new change tasks where type = type A, these tasks can only be created automatically when a Change Request is progressed to the Assess state.
I have a before insert business rule that is running on the change_task table where the task type = type A to prevent submission & display error message, which works.
The issue I have is when a Change Request move to the Assess state, the change request is displaying the error message. the change task is being created automatically & and it shows in the change_task table as being created by the same user ID as the person creating the change req. I want this error msg to only be displayed on the change task itself where a user is creating it directly from the change_task table.
How can I prevent this error message from being displayed on the change request form when the change req state triggers the creation of the task type = type a.
Business rule is:
Solved! Go to Solution.
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01-29-2025 06:01 AM
I was able to reach a solution by setting the following filter conditions on my business rule, have tested it across different scenarios and seems to be doing what I needed, thank you for you suggestion of using filters, wouldn't have thought of doing it this way otherwise:
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02-24-2025 11:41 PM
I tried this and its working for me. However i want to hide this 'New' button in Service Operations Workspace as well. How can i achieve this ?