How to remove "Link to Incident" button from Similar Incidents

[ritaaudi]

Hi;
On an Incident record, when you select Similar Incidents from the Related Search:

and select a similar Incident, there is a button for "Link to Incident". How can I remove that?

Thank you!

[Dr Atul G- LNG]

Hi @ritaaudi 

If you remove this button, then there’s no point in having the similar incident feature. The purpose of the similar incident is to link the current incident with previous similar incidents.

[ritaaudi]

Our users don't want to link them through this process - just know about them. 

Any idea how to deactivate that button?
Thanks!

[Dr Atul G- LNG]

Hi @ritaaudi 

Then it’s better to hide the similar incident option from the search dropdown itself.

[Dr Atul G- LNG]

Actually, this is not a direct UI action; it has been designed in the sys_popup view. So, you need to check the popup/modal and find the code to comment out. I would suggest not doing it, as this is more like a customization and requires digging deep to find the exact place. Also, it will be a global change and could impact other panes as well.