How to revert problem to OOB in servicenow

[angel kumari]

Hi

there has so many tool  in market for migrate problem  from OOB .

but i want to know the experties suggestion regarding these requirement.

[Saurav11 · Accepted solution]

Hello,

As per the official document of ServiceNow:-

There is, unfortunately, no easy way to reset a module to the Out of the Box (OOB) version.
There is no specific functionality built in to revert an entire application in a ServiceNow instance. Activating the plugin again will not revert back to base code as the customized records will still be skipped.

We do have documentation on reverting customizations which will help describe the process needed to be taken.

Revert a customization:
https://docs.servicenow.com/csh?topicname=revert-customization.html&version=latest

Another available method to accomplish this is by the Update Versions table (sys_update_version). From here, the name of the record or artifact can be searched in the Name column. This will list the current version of the record and previous versions. Find the version you would like to revert to and open the record. There is an available UI action 'Revert to this version' which can be used to revert to the version selected.

Below is the support article link:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0779333

However if it is a client Instance I would suggest you to create a Hi support ticket as they would do it much faster and efficiently.

Please mark my answer as correct based on Impact.

[angel kumari]

thanku for beautiful replies.