Hello @Research,
To send notifications only to internal users of a watchlist, excluding external users, you can use the Advanced Condition option in the notification settings. This option allows you to write a custom script that evaluates to true or false, and determines whet....
One possible way to write a scripted condition for your requirement is to use the following logic:
- Get the watchlist field value from the current record
- Split the watchlist value into an array of email addresses
- Loop through the array and check if each email address belongs to an internal or external user
- If an internal user is found, set a flag variable to true and break the loop
- Return the flag variable as the result of the script
Here is an example of how the script might look like in Javascript:
// Get the watchlist field value from the current record
var watchlist = current.watch_list;
// Split the watchlist value into an array of email addresses
var emails = watchlist.split(',');
// Initialize a flag variable to false
var sendNotification = false;
// Loop through the array and check if each email address belongs to an internal or external user
for (var i = 0; i < emails.length; i++) {
// Trim any whitespace from the email address
var email = emails[i].trim();
// Check if the email address contains the domain name of your company
// You can change this condition according to your criteria for internal users
if (email.indexOf('@company.com') > -1) {
// If an internal user is found, set the flag variable to true and break the loop
sendNotification = true;
break;
}
}
// Return the flag variable as the result of the script
return sendNotification;
Please note that this is just a sample script and you may need to modify it according to your specific needs and preferences. You can also refer to some examples and best practices for writing advanced conditions in ServiceNow...
Hope this helps.
Kind Regards,
Swarnadeep Nandy
