How to send notification when New catalogue ITEM is added/Created

[B Ashok]

Hello Team, 

We have challenges where we have no comminication to the Global team to notify that we added/crated new catalogue in the ServicePortal. Please suggest any flow or notification or automation email communication to the group. 

Thanks in advnace. 

Thanks

Ashok

[Anubhav24]

Hi @B Ashok ,

You can simply create a flow to send notification on record creation on "sc_catalog" table , to achieve this.

Please mark helpful/correct if my response helped you.

[B Ashok]

Could please help with the logic ? when new catalogue ITEM added to the sc_catalog" table.

Thanks 

[Anubhav24]

Hi @B Ashok ,

Please see below screenshots:

If you are using send notification then you need to create a notification on sc_catalog table and then make that notification when to send as "Triggered".

You can use either of the actions send email or send notification , notification would be easier as in future if you need to add more groups you can simply modify the notification instead of flow .

Please mark helpful/correct if my response helped you.