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Forum Posts

List View sorting being removed

We have a requirement where our list view should be in a fixed sorting when clicking the module to the asset task table. It was achieved, but I noticed a strange behavior. When one filter condition is being removed from the breadcrumbs, the sorting d...

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AI model management

As part of our enterprise AI model management requirements, I am looking for a reliable source for AI model lifecycle, end-of-life, and deprecation dates. Several model providers offer APIs from which we can retrieve and import this information.I’m w...

MFA QR Code Not Displaying During Setup

Hi everyone,I'm facing an issue while setting up Multi-Factor Authentication (MFA).When I open the MFA enrollment page, the QR code is not displayed (the QR code area is blank). Because of this, I'm unable to scan it using my authenticator app and co...

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Sirri by Tera Guru
  • 326 Views
  • 8 replies
  • 0 helpfuls

Flow formatter chevrons - show/hide

Hello.  I have created chevrons for our Demand form using the Flow Formatters screen. If the State is equal to Rejected then I would like the Rejected chevron to show and the Completed chevron to not show. If the State is anything besides Rejected th...

To Revert a Field to Its Original Value

Hi AllI have a requirement and would really appreciate any help or guidance.The issue I am facing is with Scenario 2.For example, if the original Case Type is Incident:Assignment Group satisfies all 3 criteria → Case Type changes from Incident to App...

raksh by Tera Contributor
  • 121 Views
  • 2 replies
  • 0 helpfuls

Upgrades and Traductions problems

Hi everyone, I wanted to know for a developer who do the upgrade servcienow is there a way to handle it in a best and good way using servicenow, our problem last year for Zurich is that we did the upgrade and we checked by using excel files after upl...

MalikB by Tera Contributor
  • 82 Views
  • 1 replies
  • 0 helpfuls

Resolved! Deiscion table records not found

Hi communitiy I am trying to review a Deiscion table in my UAT instance. However when I click on any Deiscion table, I am getting "Record Not Found" Error. When I run the flow with the Deiscion table, it works fine, so I think it is all in the UAT in...

AnthonyMull by Tera Contributor
  • 166 Views
  • 3 replies
  • 2 helpfuls

Knowledge Search is not Working for Public Users

Hello Everyone,While i am trying to Search some knowledge articles as Public User Knowledge Search is not working.The Same Knowledge Search is Working if i logged in and Search the Articles.Please let me know the possible reasons to fix the issue.Tha...

Resolved! Can we stop Data Sources from creating columns?

Is there a way to stop ServiceNow from automatically creating columns when someone clicks "Test Load 20 Records" or "Load All Records"?  Doesn't sound like a good idea, I know, but hear me out.  In non-production, this automatic creation is a huge be...

Travis28 by Tera Contributor
  • 4363 Views
  • 4 replies
  • 7 helpfuls

Flow Designer Error

Error occured while inserting record: Operation against file 'sc_task' was aborted by Business Rule 'Abort changes on group^a81036a30f320fd08d6bc1e800d1b268'. Business Rule Stack:Abort changes on group  

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