Hi Community,I am testing the new Read only option on sys_dictionary in a Personal Developer Instance (PDI).According to the official documentation, setting a field to Strict Read Only is expected to prevent any updates from UI, Client Scripts, and S...
Hi, Our agents when they are in SOW, looking at an incident if they click the Resolve button the modal pops-up displaying the our custom incident view. If they leave SOW and open an incident then change their view to SOW then go back into SOW and cli...
Hello,I've just had my PDI instance becoming Online after 2 days of unavailability.I tried to activate all Software Asset Management Professional plugins, and after a few minutes it failed. I was asked by the ServiceNow to inform the developer's comm...
I'm getting this error message in the last couple days:We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutestrying to get into directly to the instance url, I'm getting the following message:Bad...
Dear developersThe following message appears, and PDI fails to start.I'm at a loss....”We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes”
My Personal Developer Instance has been offline since September 15, 2026.In the Developer Portal, the instance status shows Offline. When I try to open the instance URL, I receive:“Bad RequestThis combination of host and port requires TLS.”I have als...
Issue 1 - Instance won't openWhen I try to open my Developer instance from the Now Support landing page, I get this banner:"We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes."It's been showi...
Hi Team, My developer instance (https://dev315625.service-now.com/) has been offline for the past 4 days. It contains important data that I need to access. Could you please help me wake up the instance? Thanks
PDI Instance has been in offline mode for 2 days. I have refreshed many times but still no luck. Before i release and request a new one, anyone have any idea what i can do?
Hello, ServiceNow community,I am looking into a solution for a client that leverages the Workpace that the client could modify and share reports with their team. The request: The client is looking for a custom dashboard with reports meeting X conditi...
Hi,When our agents in SOW click on the Resolve button for an Incident in the modal pop-up they see a different set of fields then what I see on my admin account. They are seeing the fields from one of our incident views, while my admin account see th...
I'm attempting to validate that a specific attachment is included on a cat_item before it can be submitted. Script: function onSubmit() { var curUsr = g_user.userID; var mgr = g_form.getValue('requested_manager'); if(curUsr!=mgr){ var ga = ...
I am trying to implement inbound email action via flow designer.I need to trigger the flow and create incident record only when i get an email from particular email address. Here, i am creating the emails using bg script as we dont have such emails ...
So, my issue is i make a field named "Reward Type" of type STRING with 5 choices.And, then i make another table and inside that table i make referenced type field named "Reward Type" referenced to that first table.i also make a display =true for tha...
Hello,I have configured Smart Document for a custom table in ServiceNow.So far, I have completed the following setup:Installed the Document Intelligence pluginActivated the Smart Document skillEnabled the system property: glide.ui.seismic.attachment....
