How to user "ScriptLoader" or "ProblemModalUIHelpers" in Agent Workspace?

[PhoenixMing0912]

Hi all,

In UI Action, the following client script is defined, however, this script doesn't work for Agent Workspace.

How can I do the same thing for Agent Workspace?

[Willem]

You are right, scriptloader is not supported in Agent Workspace.

It is not available for Service Portal, Mobile, or Agent Workspace.

https://developer.servicenow.com/dev.do#!/reference/api/orlando/client/c_ScriptLoaderAPI

Can you try the following:

g_ui_scripts.getUIScript('ProblemModalUIHelpers').then(function (script) {
    script.ProblemTask_MoveToAssess();
}, function () {
    console.log('The script did not load');
});

[Willem]

@PhoenixMing0912 Did my answer help you solve the issue? If so, kindly mark answer as Correct. If not, let me know how I can help.

[PhoenixMing0912]

Actually, I didn't try your solution but copied the script into workspace script from UI scripit.

I have to say my solution is not a good one, yours is more reasonable if it works.

I will keep an eye on that later, thanks for the help.

[Willem]

Hope you are doing well.

Is your question resolved? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,

Willem