How would you create a report that shows SLAs that breached yesterday?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-02-2024 05:57 AM
I must be overcomplicating this..
My employer wants to know all the incidents that had their SLAs breach yesterday, last week, and last month as 3 separate reports.
In looking at the inc_sla table I can see that we have Has Breached to indicate that it did infact breach, but there's no timestamp that I can see where I can only pull back incidents that breached yesterday (or last week).
How would I go about only displaying incidents that breached their SLA yesterday?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-02-2024 06:37 AM
Hi @e_wilber ,
You can just utilize below condition in the report designer:
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/