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How would you create a report that shows SLAs that breached yesterday?

e_wilber
Tera Guru

I must be overcomplicating this..

 

My employer wants to know all the incidents that had their SLAs breach yesterday, last week, and last month as 3 separate reports.


In looking at the inc_sla table I can see that we have Has Breached to indicate that it did infact breach, but there's no timestamp that I can see where I can only pull back incidents that breached yesterday (or last week).

 

How would I go about only displaying incidents that breached their SLA yesterday?

1 REPLY 1

AndersBGS
Tera Patron
Tera Patron

Hi @e_wilber ,

 

You can just utilize below condition in the report designer:

AndersBGS_0-1706884618272.png

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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