I need to Build the flow

[PK42]

Build the flow which needs to trigger on the daily basis at 3 am Est to fetch all the Incidents which are active all which are in In-progress state and assign those all the incidents to one assignment group.
anyone please help me to complete this requirement

[Arafath · Accepted solution]

Hi @PK42 ,

Please see the below flow,

1) Use trigger condition as daily and specify your time according to your instance timezone.

2) Use Look up records action to glide through incident table records where conditions are active is true and state is in progress.

3) Use 'for each item in' flow logic to update each record found in the above look up records action. Before updating the assignment group, update the assigned to of the incident as empty so that it wont throw any error while updating assignment group as the assigned to person might not belong to the group you are trying to assign.

Hope this helps, if the solution worked for you plz Accept the Solution and Mark it as Helpful so it could benefit fellow devs. Thank you!

Regards,

Muhammad Arafath

[Anand Kumar P]

Hi @PK42 ,

1. Set Trigger: Use a daily trigger at your desired time based on your instance timezone.

2. Filter Records: Use a “Look Up Records” action to fetch incidents where active = true and state = in progress.

3. Use For each lookup records Update Record Loop through the records, and update the assignment_group.

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand