I need to close incident when incident task is closed.

[niveditakumari]

Hi, 

I need to close incident when incident task is closed. Which approach should we use before and after business rule and how to achieve that. 

Can anyone please help me with that. 

Regards, 

Nivedita 

[Dr Atul G- LNG]

Hi @niveditakumari 

https://www.servicenow.com/community/itsm-forum/auto-close-incident-when-incident-tasks-are-closed/m...

[niveditakumari]

Hi @Dr Atul G- LNG, 

I'm more focusing on which approach would be better Before or After business. I have written for same on request and task table. 

Can you please confirm in that type of use case which approach we should use Before or After business rule. 

Regards, 

Nivedita 

[Dr Atul G- LNG · Accepted solution]

Hi @niveditakumari 

I am not a pro or coder , but my experience with technical team says, here, go with After BR.

[KiranmaiP]

Hi @niveditakumari 

You can go with 'after' business rule and try checking if your issue is resolved.
Else , use this code

(function executeRule(current, previous /*null when async*/) {
var count=0;
var tasks = new GlideRecord('incident_task');
tasks.addQuery('parent',current.parent);
tasks.query();
var taskcount = tasks.getRowCount();
while(tasks.next())
{
if(tasks.state == 3 ||tasks.state == 4 || tasks.state == 7)//change as required
{
count++;
}
}
if(count == taskcount)
{
var inc = new GlideRecord('incident');
inc.addQuery('sys_id',current.parent);
inc.query();
if(inc.next())
{
inc.state = 6;
inc.update();
}

}
Hope it helps.

Regards,
Kiranmai.

})(current, previous);