Inbound Email Action Not working Fine in Servicenow?

[siva44]

Hi to All,

I have created one inbound email action  with specific condition for creation of incident and condition script like below

"email.subject.index("Fw:Demo Card library") == -1 && !(email.origemail == 'Alerts@group.com')"

But whenever i am forwared one email to servicenow with subject like FW:Demo Card library then also the inbound action triggering and with small letter for 'w' in 'Fw' then it is not triggering.

How to check the subject correctly in script

please let me known if anyone known 

[Ankur Bawiskar]

@siva44 

I think it's case sensitive.

compare for both the cases

"(email.subject.index("Fw:Demo Card library") == -1 || email.subject.index("FW:Demo Card library") == -1) && !(email.origemail == 'Alerts@group.com')"

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Runjay Patel]

Hi @siva44 ,

You can use below condition.

Also add identifier in property.

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[Robbie]

Hi @siva44,

I believe you're wanting to leverage the method of indexOf in your script (not index)

The syntax should be as follow:

"email.subject.indexOf("Fw:Demo Card library") == -1 && !(email.origemail == 'Alerts@group.com')"

indexOf is case sensitive meaning it will honour and only match on the case specified.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.



Thanks, Robbie

[siva44]

Not working I have tried with this way also