Inbound Email Action Not working Fine in Servicenow?

[siva44]

Hi to All,

I have created one inbound email action  with specific condition for creation of incident and condition script like below

"email.subject.index("Fw:Demo Card library") == -1 && !(email.origemail == 'Alerts@group.com')"

But whenever i am forwared one email to servicenow with subject like FW:Demo Card library then also the inbound action triggering and with small letter for 'w' in 'Fw' then it is not triggering.

How to check the subject correctly in script

please let me known if anyone known 

[Robbie · Accepted solution]

Hi @siva44,

Looking a little more closely, not only do you need to change the 'index' to 'indexOf' as described above, can you explain what email.origemail relates to? This is not a standard column on the email table. I believe this should be 'email.from'

Can you try:

email.subject.indexOf("Fw:Demo Card library") == -1 && !(email.from == 'Alerts@group.com')

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Thanks, Robbie