Incident assigned to group notification not triggering?

[JordyZ]

Hi,

I have a custom notification that's supposed to trigger when the assignment group changes and the assignment group is one of certain groups. Who will receive: assignment group, watchlist.

The notification doesn't trigger when creating an incident with one of these groups populated as assignment group. The groups have users, I've checked.

What could be the cause of this? Thanks in advance.

[jMarshal · Accepted solution]

Change the condition to be "assignment group is" (not "changes to")..."changes to" requires a previous value to satisfy the trigger condition. You're referring to incident *creation*, which means it has no previous value to compare to and the trigger condition will fail.