Incident - Followup Field - Reminder

keerthana10
Tera Contributor

‎06-13-2025 06:29 AM

Hi Experts, 

I created a 'Follow-up' field on the Incident record, which is of type Date and Time. I want a reminder (Assigned to user)to be triggered one hour before the follow-up time. I have created a reminder under the Incident record, but it is not being triggered.

 

Please help me on this, Thanks

0 Helpfuls
  • 542 Views
6 REPLIES 6

keerthana10
Tera Contributor
In response to Dr Atul G- LNG

‎06-13-2025 09:26 AM - edited ‎06-13-2025 09:47 AM

Hi @Dr Atul G- LNG  its working in pdi , but its not working customer instance , do you have any idea about this?

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to keerthana10

‎06-15-2025 01:57 PM

Hi @keerthana10 

Do one thing: delete the record in the reminder table, create a new one, and then check again. I think it’s likely just a cache issue.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls