Instant-publish for Knowledge article from Record Producer

[Lisa Holenstein]

Hello community,

I hope to find help with my issue. I created a record producer to generate a knowledge article. I want these articles to be instantly published, but they are always generated in workflow state "Draft".

I have already tried the following, but nothing helped:

1. I have set the publish workflow for the Database to "Knowledge - Instant Publish" (OOTB workflow).
2. I have a Knowledge Template in the record producers Tab "Generated Record Data", where I have set the field kb_knowledge.workflow_state to "Published"
3. I have tried scripting the field like this: kb_knowledge.workflow_state = 'published';

Now I'm really out of ideas and hope, someone can tell me how to configure the record producer.

Thank you very much,

Lisa Holenstein

[Brad Tilton]

Hi Lisa,

I think you probably want to set the state to review, and that will kick off the workflow. In your record producer script you should be able to do:

current.workflow_state = 'review';

If that doesn't work please post your current record producer script.

[Lisa Holenstein]

Hi Brad,

thanks for your quick answer, unfortunately it didn't work.

I don't have much of a script actually, only the one line for the workflow_state that you posted.

As you can see, I did not change anything in the approval. I have already tried setting the workflows_stage to "draft", but that did not change anything.

Thank you,

Lisa

[Lisa Holenstein · Accepted solution]

At the SNUG meeting in Cologne yesterday, I got an answer to this question. Apparently there's a business rule "Set article in draft state on insert", which is responisble for this behaviour. I will change this with either a changed copy of this business rule or preparing a scheduled job to have the articles published.

Kind regards,

Lisa