For Catalog Item Configured 2 Approvals in flow when 1st Approved 2nd generated then1st Approval resets to Requested Any idea Why? it happens only in Prod and not on Dev and Test Environment
Australia (General availability planned on May 2026) is the key milestone for Platform Analytics (the new unified analytics capability of ServiceNow), since starting from that release, legacy dashboards will no longer be accessible and will be consid...
Hi, I was wondering how I can remove the shopping cart icon from the catalog item preview in VA chatbot. Thanks in advance.
Hello community! I have a requirement to create a new folder in the Image Directory picker. As shown in the attached image, there are currently 7 default folders: /images/ assessment demand editor icons sample-profile-photos UPLOADS Does anyo...
To show the Agenda View by default when a calendar report is in the Month view, I thought that you must use Portal Preferences to override the standard display behavior. While the Visualization (report) Designer allows you to set the "Default view" t...
Hi ThereI have added a search group to look at [alm_asset] and [alm_hardware] and allocated the roles of admin and itil.I would think that If I have these tables selected ServiceNow should perform a search against all fields on both tables, however w...
Hi Experts, I would like ask your help on how to configure the Knowledge Article 'Most Recent tasks' to be visible as well in the KB view of Agent workspace.I would appreciate any inputs regarding this matter. Thank you very much.
Hi,While submitting the catalog form, we provided a value for the "When is Request Needed By" date/time field as 2026-03-22 13:05:43. However, shortly after submission, when the notification is sent to the approver/user, the same field value is displ...
Our requirement is this:In project workspace we have two related lists, both on pm_project_task table - one is filtered by parent, the other by top project. We dont want users to be able to create new tasks from the top project related list, as it cr...
Hello, I have a script action which parses MRVS objects and return a html table string. This works when needed for flows. I wanted to use this also in a email script, so I created a sub-flow which will call the flow script action. (as I cannot call t...
Hello everyoneI need to generate a report of the standard change templates containing all the template information, name, description, etc, and the change request values: Implementation Plan, Rollback Plan, Test Plan, Assignment Group. I have some of...
In one of my project instances yellow borders is missing for work notes in HR Agent workspace but it is yellow border is present in production instance. Is there any specific configuration I need to check to fix this issue.
I want to show the NEW button for Issue in Control related list for Control owner or owing grp member. If user other than Control owner or member of owning group login that user should not see the new button. In both Workspace and Classic UI
In my ServiceNow instance, while mentioning a person(@mani) in the comment/work notes of the story form , the mail to be triggered to the @mentioned person as per OOB behavior. it is working fine but for few case workers/developer , if they mention a...
I've been working on trying to pull the serial number for OpenGear management controllers for too awful long! Any assistance would be greatly appreciated! I'm already discovering the devices with the only issue of not returning the serial number. ...
