We got a requirement as, the Virtual Agent icon and entry point branding should be updated to ESC CLX Chat so that they can clearly understand that this is the enterprise-standard support chatbot and not the legacy ESS Virtual Agent, ensuring a consi...
Hey Experts, I want to create a UI action on the Service Operations Workspace using Declarative UI Actions for SC Task.Since the condition that determines who can see the UI action and when is quite complex, I plan to call the condition using a Scrip...
HelloIs the reporting module in ServiceNow restricted to licensed users, and If I enable non-licensed reporting module end-user group (with only view- only access to custom tables)to create reports, will it impact licensing?
Hi fellow community members,As year ends I want to really thank to fellow community members to be active and helpful here. For past 7 weeks I have constantly posted questions and have got instant and excellent reply to all my questionI want to expres...
Hello friends, When I do the Group By against field Discovery Source against the CIs listing in cmdb_ci_hardware table, and then click on Open in new Tab, in new opened tab, CI listing is opened but with updated Query which has Class is one of (LIST ...
I was not able to login to PDI instance, it's been more than 12 hours and status is showing as Upgrading Instance...
HI Community, I have a requirement where i need to render a mapfor which we have already created widget with URLS that would render a map from GIS and works great on service portal. we would like to get the same map rendered in workspace with Ui buil...
In Ui builder can we get the tabs configured as the image showed above ?The requirement is to show all the child tasks as tabs for the individual to work simultaneously even related list to show as this instead of tabs inside of the record. How can i...
I am creating a Change password topic on Virtual agent to change password on AD. I am getting User inputs like Old Password, New Password and Confirm Password by Secure Masking (ie., by enabling Hash Function on all the fields). I am passing all thes...
The Zurich release notes list addUserQuery() as being added to global GlideRecord, and the description on this method is GlideRecord - addUserQuery(String name, Object operator, Object value)Provides the ability to enforce an ACL check on a provided...
Hi Team, We want your suggestion on implementing SLA for catalog item tasks that will execute only on Weekdays, excluding Weekends and Holidays.Each catalog item has a delivery time associated in the Flow. When the Flow is executing, its considering ...
Hello Community,I am trying to change the login.do page background in ServiceNow so that it shows a two-color gradient instead of a single background color.I am using Polaris login configuration via system properties (sys_properties).What I want to a...
Hi Team, I have a knowledge article document in word format, in that there is a two fields like summary field and symptoms field having contents once I upload the word document , both the summary field and symptoms field names should be erased and th...
Hi,I need help understanding how the Budget is calculated in the Cost Plan Breakdown table.Could someone please explain the calculation logic or the source of this budget value?I have attached an image for reference.Thanks in advance!
Hi All,i have requirement where i have a list of items created using ui builder list component. User can select the items from the list and when user click on send email button. All the selected items display values get created as a email body and se...
