,Integration with Micrsoft Azure AD

[Community Alums]

Hello Team,

we have received request to do integration of Azure AD with ServiceNow .  can someone explain me if we want achive this through Spokes that we have available in flow designer. how we can proceed this with step by step . If Spokes not available which plugin needs to install to achive this , as we are using Xanadau version instance .

Please help me

[Mahathi]

Hi @Community Alums ,

Sharing reference links to Integrate with Azure, We have community articles, documentation and KB articles which has detailed information. 

We have an Azure AD Spoke and you will need an Integration Hub Subscription to use it.

https://www.youtube.com/watch?v=3sfeAB7rXHI

Detailed explanation to Create User using the AD Spoke and flow designer configurations in the below KB:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852576

https://www.servicenow.com/docs/bundle/yokohama-integrate-applications/page/administer/integrationhub/concept/microsoft-azure-ad-spoke.html
https://www.servicenow.com/docs/bundle/xanadu-it-asset-management/page/product/software-asset-management2/concept/integrate-with-azure-ad.html

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960680

https://learn.microsoft.com/en-us/entra/identity/saas-apps/servicenow-tutorial

https://learn.microsoft.com/en-us/entra/identity/saas-apps/servicenow-tutorial

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful.

Regards,
Mahathi

[Dr Atul G- LNG]

Hi @Community Alums 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852571

[Ayushi12 · Accepted solution]

Hello @Community Alums ,

You can refer below ServiceNow documents containing all the details and requires steps needed for configuration:
Microsoft Entra ID Spoke (formerly Microsoft Azure Active Directory spoke)

Set up Microsoft Entra ID spoke
How To Set Up Microsoft Azure AD Spoke

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."

Thank You!

[Vishal36]

Hi @Community Alums, 

Since others have already shared links for Flow Designer, you can check those for setup details.

If you're considering a plugin-based approach for the integration, you may want to consider the below points:

• Will it be able to provide real-time updates, or could there be delays that affect critical data?
• Will comments, attachments, links, inline images, and rich text formatting be preserved? For example, if a ServiceNow incident includes an inline image—like an error screenshot that’s critical for troubleshooting—will it appear the same way in ADO?
• If something goes wrong, how easy will it be to troubleshoot and fix the issues?
• Can it handle multiple ServiceNow/ADO instances and growing project demands, or will it slow down as your team expands?
• Does it support bi-directional sync, or is it limited to one-way updates?

Here, if you are looking for a GUI-based synchronization tool, where without much technical knowledge of how to script integration, you can still configure it with intuitive UI, then you can consider OpsHub’s [Service and Microsoft partner] free edition. It can sync bidirectionally comments, attachments/Inline images, links. You can simply select fields which need to be synced between ADO and ServiceNow. You can also look at Snow ADO sync for more information.

Hope this helps!