Interactive/actionable Surveys in ServiceNow

gaurip · ‎09-19-2019

Hi all,

Here are the steps which I followed :
https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/survey-administration...

Created a Survey in our Dev instance.
Activated plugin - Outlook Actionable Messages
Set up trigger condition
Amended the “Survey User Invite” notification with below code : ${mail_script:include_survey_actionable}
Triggered the survey

Issue :

It is triggering a normal survey, NOT an interactive one. I have also tested with WebMail and still no luck.

Can someone help me?

gaurip · ‎05-21-2020

Hi Jyotsna,

Interactive survey did not work for me.

Below are alternative steps I followed :

- I created a normal survey using Survey Designer.

- Then created a custom email notification with smiley faces(good/bad/neutral - this was our requirement for interactive initial email).

- Redirected users to survey which takes them to service portal page.

- Created a service portal widget, added the widget on the out-of-the-box survey page. Did some server side scripting in the widget as we wanted to save the smiley response in the survey results table depending upon which smiley face user clicks good/bad/neutral.

Hope this example makes sense.

View solution in original post

gaurip · ‎06-21-2021

Yes I have created a new Portal page and added the OOTB widget Take Survey where users can start their survey assessment.

Hope it helps.

Hemant Ch · ‎06-22-2021

Hello

If possible could you please share the script for Email Notification and widget

Thanks

gaurip · ‎09-07-2021

Has your issue been resolved yet?

PGhate · ‎02-23-2022

Hi @gaurip ,

Can you share update set for this approach. I have similar requirement but very new to portal.

This would be really helpful.

Thanks