interface servicenow with OTRS

[Prerana1]

Hello Guys,

I have a urjent requirement and details are as below.

This is the form view of OTRS ticketing system.

and we have attached the docs which contains the field values in OTRS that should be updated in the Snow.

as from the above snippet, they will send an email by filling certain fields( the values and fields are mentioned in excel) and how can we acheive this, Is it possible to achieve this using email integration(inbound actions) or do we need to integrate with OTRS so that through REST API we can pull the values from the OTRS to Snow.

this is bit urjent and any suggestion would be highly appreciated!!!

Thanks and Regards,

Prerana

[Ashutosh Munot1 · Accepted solution]

HI,

Glad i could help. Can you please close this thread by marking answer correct.

Thanks,
Ashutosh