Is it possble to send a feedback/Survey form to a user upon closer their request

[Aman Trivedi1]

Hi Fellow Developers,

I need help figuring out how to let business owners set up automatic surveys that are sent to users after their requests are closed.

The goal is to collect feedback on how satisfied users are with how their requests were handled. I want to understand how we can add this survey feature to ServiceNow's Employee Center Platform so business owners can easily configure and automate these surveys to gather important feedback on user satisfaction.

Thanks in Advance

[Tai Vu]

Hi @Aman Trivedi1 

There is an OOTB Survey named "Short Customer Satisfaction Survey using Smiley Face", which is triggered on Incident Closed.

Survey Definition URL: https://<instance_name>.service-now.com/asmt_metric_type.do?sysparm_nostack=true&sys_id=99471f319f0312006371f84bc42e70f1

Let reference to it and create your own one for Requested Item. Make sure you have Trigger Condition in place for your case, in order to send Survey after Requests get closed.

Trigger Conidtion: https://<instance_name>.service-now.com/asmt_condition.do?sys_id=249e70b0875013005d90bba826cb0bbf

Cheers,

Tai Vu

[Aman Trivedi1]

Hi @Tai Vu 

Thanks for the reply . But how to send a survey to a person who actually submitted the request. 

[Tai Vu]

Hi @Aman Trivedi1 

There you go! There is a field named User field, where you can set the user to send the survey to.

Cheers,

Tai Vu

[Tai Vu]

Hi @Aman Trivedi1 

For more information, let have a look to the below docs to understand description of the field values for the Trigger Condition form for surveys.

Trigger Condition form for surveys

Cheers,

Tai Vu