Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Is it possible to create this type of Notification Email Template?

bbf35621
Kilo Sage

Hey folks,

I have a client who wants to apply this looking email template to "ALL" notifications(Incident, Change, Problem, Request, etc.).  I have no problem creating that looking body template in every notification, but what about using a notification email template that can apply to all without having to do that manually in every notification? Here is an example template,

email template 2.jpg

I am not sure if that is possible because 1. the email template needs a target table. 2. You see, I circled red, which shows the brand logo and the green horizontals and verticals. How can I apply any header information next to the logo, left-side body content, and right-side body content? The header and body-content information will be different in every notification, but the template will be exact with the brand logo and green horizontal and vertical.

0 REPLIES 0