Is it possible to skip mandatory fields in a business rule?

[David P2]

Hi All,

I am looking to set up a business rule to update a checkbox field after the initial record has been inserted (essentially, an update right after the initial insert). I have some mandatory fields on the record that users are required to fill out before updating the record, but I'm not concerned with these fields being set in the business rule. Is there a way to disable the mandatory fields/skip them in the business rule?

I'm trying to determine a workaround for the Inbound Action SLA issue that ServiceNow is experiencing (https://hi.service-now.com/kb_view.do?sysparm_article=KB0744354) and was thinking if I can have the record updated immediately after insert that it would apply the SLA as expected. If there is a better way to handle this please let me know.

Thanks!

[Prateek kumar]

Take a look at this blog.

https://community.servicenow.com/community?id=community_question&sys_id=25e15faddbdcdbc01dcaf3231f96...

[reginabautista · Accepted solution]

Hi, mandatory fields that are only being validated in the front end (client side) so they are being ignored if you are using Business Rule unless there are mandatory fields configured using Data policy. 

[reginabautista]

Hey Andree, thanks for liking my reply. If my reply has answered your question, can you kindly mark it as correct please so it will get removed from the Unsolved list 🙂