Is there an easy way to send notification in different language instead creating multiple notifications

[Tamil5]

Hi,

We are trying to send incidents & request notification in different languages. As these module has lots of notifications, we need an easy way to send notifications in different languages..

I have referred the below pages,

https://community.servicenow.com/community?id=community_question&sys_id=1a7f7ea9db58dbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=0ce7472ddb1cdbc01dcaf3231f96...

But as per these disucssions, 

we need to create separate notification for different language or creating multiple entries on the sys_ui_message table and use custom function (gs.findMessage()).

But those are 2 year old post & i would like to know is there a better & easy way for this in recent release,?

Something like multilingual support editor or translate message ? Please advice.

Version that we are using - Newyork

[Jorn van Beek]

Sorry no,

It was placed in the idea portal but seems to be rejected by ServiceNow

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=65d616bddba444100be6a345ca96...

[vkachineni]

In a single email template use mail scripts to call script includes that determine that content and the language of the email.

[Kalyani21]

Hello Tamil,

Please find below article link for the same:

https://community.servicenow.com/community?id=community_article&sys_id=f8eb3390dbbb2740d82ffb2439961952

Please mark the answer correct or helpful..

Regards,

Kalyani Shaha

[Alex Coope - SN]

Tamil,

The best way to set up notifications to work in other languages, is to essentially duplicate each notification designed to send to a persona (such as the Caller) whereby you add an additional aspect to the trigger condition of the notification:



So, this checks for the User's language preference (as set by their profile in the portal) this will only send this Japanese version of the notification because their language preference is Japanese. Where-as an English user would need to have the same but with a Language condition of "English" in this example.
- It's also worth highlighting that the body or notification's template would need to be in the respective language, which is another reason to duplicate the notifications in this way

This is not to say you need to do this for every single notification, just the ones you want to have in other languages,

To learn more about this and other similar topics with localization, check our training here

Many thanks,
Kind regards