Issue with Lead time and Reminders sent in workflow for notification reminders

Roshni1
Tera Expert

I have a workflow that triggers when an on/off board ticket is created. This sends a reminder to managers and is suppose to send out a reminder daily if they don't complete the ticket. 

However the issue I am having is that it is sending over 1000 emails at the same time. 

 

I am not sure why this is triggering wrong.  attaching some screen shots. 

 

3 REPLIES 3

Sanjay191
Kilo Patron
Kilo Patron

Hi @Roshni1 
what is the actual requirement for this can please elaborate more on this and also did you debug the do util loop ?

Hi Sanjay 

 

Currently SN is integrated with Dayforce so that when an On/Off boarding is processed SN will get a ticket created and an email sent to the Manager to complete IT Requirements. 

 

This was triggering as expected however it was sending the manager ~1000 emails at the same time.  

 

I tried debugging and sadly my knowledge is limited of what information I can get form it.  

I updated the flow and now no emails are being sent to the Manager and the flow is showing an error (see image)

error in flow.png

Hi @Roshni1 

did you try to use the weight in notification so that it will not triggering multiple email at the same time to same  user(receipient)

Sanjay191_0-1761674921115.png

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