So, the issue which is faced is that when I send email through flow designer to the members of Assignment Group (custom created), the mail is only going to some users of the assignment group and not to all the members of that group.
<> Below is the Custom Catalog which I created.
<>The Flow which is being used to send email to the Assignment Group Members.
<> The Email Log which shows Recipients of the users who received the mail (ignore the last mail in Recipients as that is the manager mail of the user which is taken from the catalog requests).
Hello @shreyanshs07 ,
You can achieve this requirement by creating a notification on sc_req_item table with following parameters:
1) When to send: Triggered
2) Who will receive: Groups-> Custom Group name
3) What it will contain: will accept subject and body of mail.
Once the notification is created, instead of sending email you can Send Notification.
I am also attaching screenshots for your reference.
A single email will include all the members of that group.
If you find this as an accepted solution please mark it as helpful, as it will help others to identify the appropriate solution for them.
Thanks & Regards
Juhi Poddar
@Juhi Poddar, I got to see another thing while sending notification.
in the preview notification, I got to see why one of the users of the assignment group is not able to get email but I don't know what it means exactly.
