So, the issue which is faced is that when I send email through flow designer to the members of Assignment Group (custom created), the mail is only going to some users of the assignment group and not to all the members of that group.
<> Below is the Custom Catalog which I created.
<>The Flow which is being used to send email to the Assignment Group Members.
<> The Email Log which shows Recipients of the users who received the mail (ignore the last mail in Recipients as that is the manager mail of the user which is taken from the catalog requests).
Hello @shreyanshs07 ,
You can achieve this requirement by creating a notification on sc_req_item table with following parameters:
1) When to send: Triggered
2) Who will receive: Groups-> Custom Group name
3) What it will contain: will accept subject and body of mail.
Once the notification is created, instead of sending email you can Send Notification.
I am also attaching screenshots for your reference.
A single email will include all the members of that group.
If you find this as an accepted solution please mark it as helpful, as it will help others to identify the appropriate solution for them.
Thanks & Regards
Juhi Poddar
Hello @shreyanshs07 ,
You can achieve this requirement by creating a notification on sc_req_item table with following parameters:
1) When to send: Triggered
2) Who will receive: Groups-> Custom Group name
3) What it will contain: will accept subject and body of mail.
Once the notification is created, instead of sending email you can Send Notification.
I am also attaching screenshots for your reference.
A single email will include all the members of that group.
If you find this as an accepted solution please mark it as helpful, as it will help others to identify the appropriate solution for them.
Thanks & Regards
Juhi Poddar
hi @Juhi Poddar ,
I performed the action but still in my mail Recipients one of the user (Charlie Whitherspoon), is not present.
under 'who will receive' I have populated 'Groups' with the custom group I created.
I'm using the send email action for the manager's email which is being used in the catalog and in my opinion, it should not create any problem with the working of send notification action.
Hello @shreyanshs07 ,
Please check if the send notification record is configured correctly.
Here is how it should look like:
