Hi @Community Alums ,
Here is the approch to take :
1. As you only have 1 domain now you can simply set the domain as target.sys_domain = 'sys_id of domain';
2. By default, the domain field is going to be synced with the Company field, Updating a Company record for a user will change their Domain.
Associating a Company record to a User will associate the User with the Domain that is associated to the Company automatically. This allows you to declare overrides by declaring a Managed Domain if needed, but otherwise ensures that the User has the same domain as their Company.
so set them accordingly...
I hope this helps...
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
Hi @amaradiswamy , @Dr Atul G- LNG ,
The domain hierarchy is like TOP -> 2 Child Domains (now we are not using one). We were using it for separating data. The implementation was done a long time ago, I was not part of it.
The issue is related to the domain assignment of users. Generally, ServiceNow domains are assigned based on the Company (the user domain should be set to the company domain), however, for the same company, some users are added to Domain 1 and others to the global domain.
Can we directly assign a domain to the user in the transform map while importing data from LDAP, is this the right approach, as we only have a single domain in use?
These users have imported recently with the same company, however their domains is different.
