Issues with change state when creating a new change type

[Jason Nicholas]

Hi

I have a requirement to create a new change type. I have followed the correct documentation to create the requirements

https://docs.servicenow.com/bundle/quebec-it-service-management/page/product/change-management/task/...

I have even created a new change Model although not sure if this is required or not.

The issue I have is that when I create a new change (using an interceptor) the change is created but the states do not appear. Draft appears briefly then disappears leaving no options available. If I disable the client script 'Change Model: Reusables' the states become available however as I am sure this script is a requirement I cant leave it disabled.

Does anyone have a suggestion or possible solution please? 

[Saurav11]

hello,

In the new change model have you defined the states:-

Please mark my answer as correct based on Impact.

[Jason Nicholas]

Hi there

thanks for the response, yes I have set all these up only difference is that we have draft not new but our system is set up to use draft as the initial state

[Jason Nicholas · Accepted solution]

Resolved the issue, in the end this was a simple error I made. The issue was in the interceptor Answer I had created

For target URL I had added

change_request.do?sys_id=-1&sysparm_query=type=Professional Services

Changed this to

change_request.do?sys_id=-1&sysparm_query=type=professional_services

I had used the choice list Label and should have been the choice list value