Knowledge Base- User Criteria(New button not visible)

[Krutika Valanj2]

Hello,

I have given an ITIL user knowledge_admin & knowledge_manager role so they can create knowledge base & knowledge article but for the Can read & Can contribute related list this user cannot see new button so they cannot apply user criteria they want?

See attached screenshot

[Ankur Bawiskar · Accepted solution]

@Krutika Valanj2 

that user should have "user_criteria_admin" role to see NEW button in related list, ensure user is having this role and you remove admin role from list control as mentioned below

Also I could see New button in List Control has admin role, so you need to remove that

Right Click List Header -> Configure -> List Control

Do it same for other related list, there also admin role is there

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[UmesH77]

hey @Krutika Valanj2 

Creating Knowledge Bases / Articles ≠ Managing User Criteria relationships

These are controlled by separate permissions.

👉The user is missing the user_criteria_admin role.

Give user this role you will get new button access..

 If my response helped,🙏 please mark it as correct and accept it as solution 👍

Regards,

UmesH.

[Pratik232]

hello @Krutika Valanj2 

there is missing role in user 

 gave user_criteria_admin role to user .

you will get access.

thank you.

[nayanmule]

@Krutika Valanj2  , 

Having the ability to add a new user criteria to the Knowledge base requires specific roles and skills. Just giving knowledge admin role is not sufficient.

You can provide the "user_criteria_admin" role to your user inorder to access the New button for the user criteria page.

Additionally, as mentioned by Ankur, remove the admin role from the list controls page in order to ensure there's no other role controlling the user criteria.

If my response has helped you , mark it as helpful and accept as solution.

Regards,

Nayan