Hello,
I have given an ITIL user knowledge_admin & knowledge_manager role so they can create knowledge base & knowledge article but for the Can read & Can contribute related list this user cannot see new button so they cannot apply user criteria they want?
See attached screenshot
that user should have "user_criteria_admin" role to see NEW button in related list, ensure user is having this role and you remove admin role from list control as mentioned below
Also I could see New button in List Control has admin role, so you need to remove that
Right Click List Header -> Configure -> List Control
Do it same for other related list, there also admin role is there
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