SCCM Integration updates

Hi - We have configured SCCM integration to populate windows devices and so far, it's working fine. I have been asked to not populate IP Address, Disk, Network Adapter and Software classes for now. Is there an easy way to accomplish this? and may be ...

3 Strike rule on Incident form automation

Hi Team , can anyone please help me on this requriemnet . In Incident Module, 3 strike rule automation needs to be implemented.If User is not responding for continuously for 3 follow-ups, Incident needs to move into resolved state automatically. Excl...

How hidden Submit button with onLoad in Record Producer

how to add assignment group inside Discuss button Pop up in servicenow incident form?

Hi, How to add Assignment Group inside the Discuss button Pop Up page, if we Click on Discuss button in incident form?

how to show the ritms which are waiting for approval in front end along with the changes

Hello Team, how to display the ritms which are waiting for approval along with the changes shown in below image in front end for cusomer  

Delegated Approvals are not visible in ESC portal for custom table not extending Task table

We are generating approval for a custom table which is not extending the task table using flow designer OOTB approval generation.These approvals are visible to the original approver but not to the delegated approver in ESC portal, in native view back...

Dynamic translation of emails triggering 2 emails in servicenow

After enabling Dynamic translation for emails. Two emails are triggering one in default English and other translated version (user preferred language)How to disable triggering in default English ?

How to configure link on caller card under Record Information Page for an incident in SOW

How to configure link on caller card under Record Information Page for an incident in service operations workspace? Requirement is to create new link called 'Caller Config. CI' on caller card/page, when clicked on link, it displayscaller associated c...

Flow variable Value Retention not happening when using the variable inside do the foloowing

Hi All, I have a requirement on demand table and I am generating few demand tasks and approvals for demand record.Now in this flow  for one of the approvals if it gets rejected I need to go back to a previous step and regenerate the tasks and the app...

In List Declarative Action, Client Script is not capturing the sysids of selected records

I have created the list declarative action as client script. I have created the pop- up and not able to hold the sysids of multiple or single record. Please help me

how to add brand logo in header of portal app shell ui builder

how to add brand logo on the top left in the header of portal app shell in ui builder 

Data visible in Form view but not in List view for SC_TASK

Hi Team, When I submit a service request from the portal, the data is visible in the form view. However, in the list view, the same data is not displayed.I have checked Client Scripts and Business Rules, and there are no customizations affecting this...

Smart Document - Ask Now Assist button not available in the Document viewer

Hello,I have configured Smart Document for TPRM in ServiceNow.So far, I have completed the following setup:Installed the Document Intelligence pluginActivated the Smart Document skillEnabled the system property: glide.ui.seismic.attachment.dialog.ren...

Display variables in the variables tab in the record producer

I have a record producer and I need the variables from the record producer to be displayed in the variables tab when creating a task in a custom table. I was trying to do this via flow designer using the create catalog task action, but I can't insert...