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Script Include in Condition Builder for SLA defintion

Hello Community,I am trying to use a Script Include in a SLA Definition's condition builder for the sc_task table. It was working alright but as soon as I made the change to include 'current' in the function, it seems like it is not calling the Scrip...

Assign SCTASK based on shift

Hi AllWe have a requirement to assign an SCTASK to the person who is currently working on a particular shift.For example, based on the selected Company and shift we need to identify the person who is currently working on that shift and assign the SCT...

NishmithaS by Tera Contributor
  • 524 Views
  • 5 replies
  • 0 helpfuls

SOW vs Incident view issue

Hi, Our agents when they are in SOW, looking at an incident if they click the Resolve button the modal pops-up displaying the our custom incident view. If they leave SOW and open an incident then change their view to SOW then go back into SOW and cli...

WasonJ1 by Tera Expert
  • 255 Views
  • 1 replies
  • 0 helpfuls

Referenced field showing backend value in the form

 So, my issue is i make a field named "Reward Type" of type STRING with 5 choices.And, then i make another table and inside that table i make referenced type field named "Reward Type" referenced to that first table.i also make a display =true for tha...

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Resolved! Onsubmit client script not validating attachment

I'm attempting to validate that a specific attachment is included on a cat_item before it can be submitted. Script: function onSubmit() { var curUsr = g_user.userID; var mgr = g_form.getValue('requested_manager'); if(curUsr!=mgr){ var ga = ...

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EricG2 by Tera Guru
  • 559 Views
  • 6 replies
  • 0 helpfuls