I've searched the community and have found some posts regarding the on-call schedule in ITSM and contact details but not regarding the case we have.Currently all contact details are user related within the on-call schedule.We have default team phone...
Hi Experts, I'm experiencing a UI issue in Service Operations Workspace (SOW) when viewing a Requested Item (RITM).As shown in the screenshot, the Variables section is partially hidden behind the left-side navigation panel, making it difficult to vie...
Hi everyone,I'm facing an issue while setting up Multi-Factor Authentication (MFA).When I open the MFA enrollment page, the QR code is not displayed (the QR code area is blank). Because of this, I'm unable to scan it using my authenticator app and co...
Hi everyone,I'm facing an issue while setting up Multi-Factor Authentication (MFA).When I open the MFA enrollment page, the QR code is not displayed (the QR code area is blank). Because of this, I'm unable to scan it using my authenticator app and co...
Hi @community, So, we are trying to get the approvals within teams, we wanted to follow the process of Connect multiple Instances with single Tenant Process, because we want the Bots to be separated for each instance right now, we are aiming at DEV a...
I have used create catalog task action in flow designer. while testing the flow there were two similer SCTASKs created as duplicate. how we can fix this?
I have a scoped application which has a Record Producer that users will be filling out on Employee Service Center (ESC). There is a List Collector of records that they need to choose from. This List Collector has a very complex filtering criteria, ...
I have used create catalog task in flow designer. while testing the flow there were two similer sctasks created as duplicate. how we can fix this?
We have a requirement where our list view should be in a fixed sorting when clicking the module to the asset task table. It was achieved, but I noticed a strange behavior. When one filter condition is being removed from the breadcrumbs, the sorting d...
I’m exploring how ServiceNow could be used to manage workflows for a food delivery business.For example, a food delivery platform may need to handle restaurant onboarding, customer orders, delivery assignments, payment issues, cancellations, refunds,...
Any demo app git link to test on dev sn instance the metodology explined in https://www.servicenow.com/community/developer-advocate-blog/building-servicenow-apps-via-claude-code-and-the-servicenow-sdk/ba-p/3525677 ? ThanksOlindo
Hi allI am unable to Resolve the Major Incident in the playbook activity. After clicking the Resolve button, nothing happens. I tried following these KBs as well, but the issue still persists. https://support.servicenow.com/kb?id=kb_article_view&sysp...
my instance was created 2 weeks before and it got revoked though it was in use ..ID is dev366755 ...I want to understand why does it get revoked. even now its shows as hiberbating ....as I urgently need one PDI I went ahead and created oneAlso when I...
Agent Availability Timeout Is it possible to increase the duration of the Available state for agents?Currently, agents need to refresh the page after approximately 20 to 30 minutes to remain available. Is there a configuration that can extend this t...
Is there a way to retrieve and display the domain currently selected in the Domain Picker on a Catalog Item form? What I want to display is not the user's assigned domain, but the domain currently selected in the Domain Picker.