Linking to Knowledge Article from an e-mail notification for Approvals

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johnsgp
Mega Expert

‎09-14-2015 06:09 AM

When I request publication or retirement of a knowledge article and the workflow creates an approval (in the sysapproval_approver table), the "Approval for" field (sysapproval) in that table is blank.   According to the manual, Email Notifications - ServiceNow Wiki section 8.2 Linking to Related Records, it is linked to the related Task record (incident, change, problem, etc).   In the case of knowledge article approval, there is no task.

Is there any way to link to the knowledge article so that an e-mail notification can pick out things like the short description of the article?

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Brad Tilton
ServiceNow Employee
ServiceNow Employee

‎09-14-2015 07:25 AM

If the approval is not for a task it uses the document_id field. In that case you could look that up through a mail script and pull attributes.


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annmoleapen
Giga Contributor

‎03-17-2016 08:33 AM

hi John



Do you see short description for knowledge articles under My approvals list?   I don't get that and not sure If I have to create a new field and populate that on sys_approval for all approvals created?



Thanks


Annmol


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