Live chat queue setup

[Vaishali 11]

I have created one virtual agent designer topic. The topic needs to have a live agent setup where it should go to a specific chat queue. How can I implement this?

[Ankur Bawiskar]

@Vaishali 11 

check these links

How to configure Live Chat on Service Portal 

How to set up Live Agent Routing with multiple queues 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vaishali 11]

Hi @Ankur Bawiskar thanks for your response, but this video just helps to setup live chat on portal whereas I need to setup live agent for a pat topic and if the user doesn't get the correct response then it should go to the specific chat agent queue. Could you please help me with that?

[Ankur Bawiskar]

@Vaishali 11 

you can have script within the topic to route it to specific chat queue

[Vaishali 11 · Accepted solution]

This has now worked. I created one new chat queue and in the work item routing assignment gave the condition as context.queue is 'queue name' which I created. Mapped the newly created group with the queue. And then in the flow designer in the script action called my queue name using -

'vaVars.LiveAgent_queue= 'queue name';

'