Log to activity log when assignment group changes on sc_task

[johansec]

Currently when an assignment group changes on one of our incidents, the system shows this activity in the activity log. I want to duplicate this functionality but for catalog tasks. I am very new at service now and appreciate all of the help. Thanks

[sachin_namjoshi]

Hi Corey,

Catalog task ( sc_task) table is audited OOB.

Hence, all fields will be audited on sc_task.( including assignment group) unless you specifically disable audit for particular column.

Regards,

Sachin

[johansec]

Where can I check these audit field? We had a third party configure our instance. I do not know if this was changed or not but the assignment group is not showing in the activity log when changed.

[sachin_namjoshi]

Audit can be checked with below steps

http://wiki.servicenow.com/index.php?title=Turning_on_Auditing_(History)_for_a_Table#gsc.tab=0

Please check below which has steps to configure activity for-matter.

Customize activities

You can select assignement group in activity formatter if not selected.

Regards,

Sachin

[Travers M · Accepted solution]

As an admin you get to define what activities are tracked in the activity log on each form.   If you right click on the word "Activity" you should get the Configure Activites option.   Maybe you just need to add assignment group to that list if it's not already there