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Making core_country table as public

sunny27
Tera Contributor

‎08-31-2023 08:12 AM

Hi All,

 

We have requirement for Guest users, whom should be able to create a case request without login. Currently the record producer is visible in help portal but the country filed (Reference to Core_country table) is not showing any data in drop down.

 

We have created Read and Write ACL for  Core_country table with Role as "Public" but still not working. 

Could you please help us with resolution here?

sunny27_0-1693494751477.png

 

 

 

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3 REPLIES 3

Bert_c1
Kilo Patron

‎08-31-2023 10:54 AM

Hi,

 

Try using the 'snc_external' role, provided you have the "Explicit Roles" plugin activated in your instance.

Sandeep Rajput
Tera Patron
Tera Patron

‎08-31-2023 11:28 AM

@sunny27 Please follow the steps mentioned on this ServiceNow documentation here https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/administer/conte...

sunny27
Tera Contributor

‎09-04-2023 10:34 AM

Thank you both, Its working now.

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