Mobile Agent - Create an Incident

[Enrique Tabalon]

Good day!

We've extended our INCIDENT base table to u_incident_sd1. If I create an incident on the Mobile Agent app (red arrow below), from the My Work screen, it creates a record on the INCIDENT table. What I need to do is to create it on the extended table. 

Does anyone here have done this before?

Thank you!

Enrique

[Peter Bodelier]

Hi @Enrique Tabalon,

That's hard to say without seeing your configuration. But you will either need to select the u_incident_sd1 as target table for the record, or if you need to use the incident table, fill the sys_class_name field with u_incident_sd1

Kind Regards,

Peter Bodelier

[Enrique Tabalon]

Thanks! That's my problem, I can't find where to select my custom table as my target. Filling the sys_class_name field with my custom is my last resort. I want to try to find where I can update the target table first during the incident ticket creation.

[Enrique Tabalon · Accepted solution]

Solution....

1. Go to System Mobile

2. My Work Launcher Screen

3. Quick Action Menus

4. Go to Function

5. Action Item.