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09-30-2025 02:36 AM
Hi There,
i have a rich text field and it should populate only when variable erg is selected.
also that rich text should have the selected erg value in it and then populate but its working. i have tried on change client scripts but the result is nill.
please let me know if anyone has any idea how to crack it.
Thankyou
Priyanka.
Solved! Go to Solution.
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09-30-2025 09:31 PM
You can't set content within Rich Text Label as it's a static content.
you should not use Rich Text Label variable to show/render HTML content.
Please use HTML variable type and then your onChange will show/render the HTML content.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-30-2025 09:31 PM
You can't set content within Rich Text Label as it's a static content.
you should not use Rich Text Label variable to show/render HTML content.
Please use HTML variable type and then your onChange will show/render the HTML content.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
