Need to show the delegate approval comments in Approvers Tab in Change request

[Arjun Reddy Yer]

Required help @Vasantharajan N @Ankur Bawiskar @Geoffrey2 @Sony Doddapanen 

As when the change request is approved by Delegate Approver then in the comments section of the Approvers Tab need to show as the "<Time Stamp> Change Request is Approved by Delegate Approver <Approver Name>".

As of now when an Delegate Approver is approving the change request in the comment section it's not showing anything as mentioned below & the Delegate Approved one is showing as false.

To get the comments tried with Business Rule as mentioned below

Business Rule:

 Script:

(function executeRule(current, previous /*null when async*/ ) {
    var user, delegate;
    var gr = new GlideRecord('sys_user');
    if (gr.get('user_name', current.sys_updated_by)) {
        user = gr.name;
    }
    var grd = new GlideRecord('sys_user_delegate');
    grd.addQuery("user", current.approver);
    grd.addQuery("approvals", "true");
    grd.addQuery("starts", "<=", gs.daysAgoEnd(0));
    grd.addQuery("ends", ">=", gs.daysAgoStart(0));
    grd.query();
    while (grd.next()) {
        delegate = grd.delegate.getDisplayValue();
    }
    if (user == delegate) {
        if (current.state.changesTo('approved')) {
            current.comments.setJournalEntry = "The request has been approved by delegate " + user;
        } else if (current.state.changesTo('rejected')) {
            current.comments.setJournalEntry = "The request has been rejected by delegate " + user;
        }
    } else {
        if (current.state.changesTo('approved')) {
            current.comments = "The request has been approved by " + user
        } else if (current.state.changesTo('rejected')) {
            current.comments = "The request has been rejected by " + user;
        }
    }
})(current, previous);

[Tabassum22 · Accepted solution]

Hi @Arjun Reddy Yer,

You may try using current.update() after assigning value to the comments.

here is a link which you can refer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715782#:~:text=Description,t....

You may utilize the below code for the same

current.setWorkflow(false);
current.update();
current.setWorkflow(true);

Please mark it helpful and try to give it a thumbs up if the above helps. Please accept the solution.

Thanks & Regards

Tabassum Sultana