Newly greyed out fields on closed incident/task to admins since upgrade to San Diego

[Winston]

Good morning everyone, 

We recently upgraded to the San Diego release and now we're unable to edit a few fields on the incident table as admins that we were able to before the upgrade.

Most of the fields that are greyed out our extended from the task table, but i've checked the ACLs on both tables and can't find anything new on them. I also dont see any new BR, Client Scripts, or Ui Policies that could be causing it. 

Could anything thing in this new release be causing this? The mean field we need to edit is the State field. We need to edit the field after close because occasionally our clients request to reopen tickets for a few different reasons. 

[Mike_R · Accepted solution]

Did you check out this UI policy? "Make fields read-only on close"

instanceName.service-now.com/nav_to.do?uri=sys_ui_policy.do?sys_id=66f94c730a0a0b0900aaaf5b88527230

[Winston]

Thanks Mike, that was it!