Not able to make few checkbox variables readonly on RITM variable section

[Archana Reddy2]

Hi all,

I've 14 check boxes in sequence on a catalog item. I've a client script on RITM which makes all the variables in variable section readonly. Its working fine for all the variables except these 14 checkboxes. The script is making random check boxes readonly. Sometimes 1st and 4th becomes readonly. Sometimes 7th and 8th becomes readonly.

Note: The same script(1 line code) worked well in my personal developer instance but not on the client one.

Did anyone face this issue ever?

[prasannaposetty]

Hi Archana,

Are there any UI Policies running on this Checkbox variables? If yes, check the Applies on Requested Items, Applies on Catalog Tasks to true.

Please mark Correct/Helpful if this answers your question.

Regards,

Prasanna Posetty

[Archana Reddy2]

There are no other UI Policies or Client Scripts running on these variables.

Thanks,

Archana

[prasannaposetty]

I've faced the similar issue with one of client in the past, there is some custom script that caused this issue. But i don't remember the exact details of it now. Can you try to debug this using Session Debug > Enable All and see what scripts are running while opening the RITM.

[Harsh Vardhan]

not exactly remember but this issue seems familiar to me.

may i know the version details? also can you confirm are those unchecked check box ? can you try to checked them and see if those are read only or not on RITM level.

paste your client script which you have used