OOB Document id Field type not displaying the value

[cnharris1]

Good morning developers,

I'm running into an issue with an OOB field on the Fallout table (sn_fallout_mgmt_fallout) named Order line item, that is labeled as context, and is a document_id type field: 

The problem is that I'm setting the field to the Order line item record associated with the order task using Flow Designer but its not displaying the value: 

I checked my Flow Designer executions and I'm getting the value but its not displaying the value on the fallout task: 

Has anyone faced a similar issue or have any guidance on how to fix the issue?

Best regards,

cnharris1

[Ethan Davies · Accepted solution]

Hey - this normally happens when the Display Value of the record you are trying to display is empty or being restricted by an ACL on the table you are trying to reference.

You can use the 'i' icon next to the reference field to view the record and see what its display value is (you can also check the table and see which field has Display = TRUE). If there is already a value then the next step is to check the read ACLs for that table and make sure that you can see the record and the display value.

Let me know if this helps or if it doesn't solve your problem.

[cnharris1]

Hi Ethan and thanks for responding!

Here is a list of the ACLs on the fallout table: 

I didn't find any Read ACLs on the document_id field or anything preventing me from seeing the records on the table. 

I also checked the table and the only field where the display value is set to true is on the Number field: 

I also clicked the "i" icon next to the reference field but it only said that there was No Preview available. I'm guessing its because the field is empty: 

However, I did click on the magnifying glass and was presented with this: 

From there, I updated my Flow to look at the order line item table and now the order line item is displaying on the fallout task:

Thanks for guiding me in the right direction.

Best regards,


cnharris1