Option to Update/Delete the topic icon is not visible.

ThiagoPereiraRJ · 8 hours ago

Hi Team!

The portal taxonomy I'm working on has 3 levels.
For levels 1 and 2 I can change the icons, but for level 3 the "[Update][Delete]" buttons don't appear for me.
Has anyone else experienced this?

ThiagoPereiraRJ · 7 hours ago

Hi @Dr Atul G- LNG

I just solved it in a different way.
I ran a BG Script to clear the value for the icon field and now it is editable

var grTopic = new GlideRecord("topic");
if (grTopic .get("topic_sys_id)) {
    grTopic .icon='';
    grTopic .setWorkflow(false);
    grTopic .update();
}

View solution in original post

Dr Atul G- LNG · 7 hours ago

Hi @ThiagoPereiraRJ

https://www.servicenow.com/community/employee-center-forum/taxonomy-parent-topic-icon-missing-update...

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ThiagoPereiraRJ · 7 hours ago

Hi @Dr Atul G- LNG

I just solved it in a different way.
I ran a BG Script to clear the value for the icon field and now it is editable

var grTopic = new GlideRecord("topic");
if (grTopic .get("topic_sys_id)) {
    grTopic .icon='';
    grTopic .setWorkflow(false);
    grTopic .update();
}