Password reset Automation catalog item

[Prerana1]

Hello,

I have created a catalog item to reset the password for user account and when i click on the "Reset Password" button it is not triggering at all.

Reset Password- it is of type UI Page and below is the Ui page screen shot

we have created the script include as follows:

I don't know what is the error the "Reset Password" button on Catalog tem is not triggering and not executing the client script at all, Can anyone suggest me where i went wrong.

Thanks and Regards,

Prerana

[Community Alums · Accepted solution]

Hi,

Set this property 'glide.ui.escape_all_script' to 'false' on your instance and the UI Pages will work. You might need to Elevate your roles to set this property to 'false'.

Refer the KB article: https://hi.service-now.com/kb_view.do?sysparm_article=KB0685296

Kindly mark my answer as correct/helpful if it helped in resolving your issue.

Thanks!

[Prerana1]

Hello Shruthi,

Thank you so much for your help, The issue is fixed.

Thanks and Regards,

Prerana

[hanwar2]

@Community Alums @Ankur Bawiskar  I both the properties are showing "True"

Is there a way how to enable UI page (Reset Password Button) to enable