Password reset Automation catalog item

Prerana1 · ‎05-08-2020

Hello,

I have created a catalog item to reset the password for user account and when i click on the "Reset Password" button it is not triggering at all.

Reset Password- it is of type UI Page and below is the Ui page screen shot

we have created the script include as follows:

I don't know what is the error the "Reset Password" button on Catalog tem is not triggering and not executing the client script at all, Can anyone suggest me where i went wrong.

Thanks and Regards,

Prerana

Community Alums · ‎05-10-2020

Hi,

Set this property 'glide.ui.escape_all_script' to 'false' on your instance and the UI Pages will work. You might need to Elevate your roles to set this property to 'false'.

Refer the KB article: https://hi.service-now.com/kb_view.do?sysparm_article=KB0685296

Kindly mark my answer as correct/helpful if it helped in resolving your issue.

Thanks!

View solution in original post

Prerana1 · ‎05-08-2020

Hello,

Any suggestions on this?

Thanks,

Prerana

Ankur Bawiskar · ‎05-09-2020

Hi Prerana,

please remove all gs.log() from client script; it is breaking the code; gs.log() doesn't work in client side

I could see it at line number 4, line 21

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Prerana1 · ‎05-10-2020

Hi Ankur,

Thanks for your response, I removed gs.log in client script but the button in catalog item is not triggering at all, can you please help me on this?

Thanks,

Prerana

Ankur Bawiskar · ‎05-10-2020

Hi Prerana,

Can you share the complete UI page script?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader